Please wait a few seconds while your cart is being loaded.

Login to see membership pricing and/or to see items you may have added using another computer or device

Please Wait...

To view or add items to your Wish List, please log in.

Not yet an ASTD registered user? Click here to register.
Already registered? Click here to log in.

Are You Managing By Activity or Results?

Premium Content
Jeff Goldberg

Training sales managers is often a challenge. Lets face it...theyre jaded, overworked, have lots of responsibility, and often were never trained to do their jobs. In fact, in most cases, sales managers became sales managers because they were top performing salespeople. ... More »

Challenges and Solutions in Sales Training

Premium Content
Brownell Landrum

The following information was collected in an ASTD Sales Training SIG event in Atlanta, Georgia. In this session conducted by my company, DrawSuccess, participants were asked about barriers to success in sales challenges faced when training salespeople qualities of an e... More »

Improve Customer Service by Recovering From Mistakes Gracefully

Premium Content
Maxine Kamin

Recovery means making good on a mistake. No matter how hard you try, youor the company you work forcan make an error. Think of a mistake as an opportunity to regain your customers loyalty. In fact, customers who have a problem that gets resolved are actually more loyal ... More »

Selling Your Sales Training

Premium Content
Norman Roth

One of the challenges sales trainers face is getting clients to buy into what really must be done to improve a situation. To be effective at this, we must engage all levels of an organization to learn about its culture and mission, which in turn helps us better comprehe... More »

Utilizing ROI to Forecast the Potential Impact of Human Performance Solutions

Premium Content
This article is part of Links Plus, a premium ASTD Subscription.
Cindy Thatcher

Purpose The purpose of this return-on-investment (ROI) study is to forecast the estimated potential benefits for human capital solutions as they relate to strategic company growth plans. Background MA Publishing* (fictitious name) is a subscription publishing company th... More »