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Are You Managing By Activity or Results?

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Jeff Goldberg

Training sales managers is often a challenge. Lets face it...theyre jaded, overworked, have lots of responsibility, and often were never trained to do their jobs. In fact, in most cases, sales managers became sales managers because they were top performing salespeople. ... More »

Challenges and Solutions in Sales Training

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Brownell Landrum

The following information was collected in an ASTD Sales Training SIG event in Atlanta, Georgia. In this session conducted by my company, DrawSuccess, participants were asked about barriers to success in sales challenges faced when training salespeople qualities of an e... More »

Improve Customer Service by Recovering From Mistakes Gracefully

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Maxine Kamin

Recovery means making good on a mistake. No matter how hard you try, youor the company you work forcan make an error. Think of a mistake as an opportunity to regain your customers loyalty. In fact, customers who have a problem that gets resolved are actually more loyal ... More »

Selling Your Sales Training

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Norman Roth

One of the challenges sales trainers face is getting clients to buy into what really must be done to improve a situation. To be effective at this, we must engage all levels of an organization to learn about its culture and mission, which in turn helps us better comprehe... More »

Recover from Mistakes Gracefully

Premium Content
This article is part of Links Plus, a premium ASTD Subscription.
Maxine Kamin

Recovery is making good on a mistake. No matter how hard you try, you, or the company you work for, can make an error. Think of a mistake as an opportunity to regain the customers loyalty. As you read in Step 2, customers who have a problem that gets resolved are actual... More »