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Putting Employees First: A Leadership Strategy That Works

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Any business in the world will only be as successful as it is in meeting the needs of its customers. The trick for leaders is to know how best to do that, and who really does it. The simple truth, of course, is employees make the difference, and only those companies who... More »

Developing A Service Culture: A Leader's Guide to Success

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We have all experienced what it feels like to have a memorable customer service moment. It's a moment when your expectations were not only met, but were absolutely blown away. You can make an emotional connection to a business or a brand because of that one experience. ... More »

Leader Out, Leader In

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This article is part of Links Plus, a premium ASTD Subscription.

Change is hard. Change is the new reality. By now we should know how to handle it better, both in our personal and business lives. In some ways we do, but a significant change that needs more attention is the departure and replacement of an organization's leader. This c... More »

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