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Trailblazing in Law Enforcement Training

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Lou Ann Hamblin

In 2003, I began a masters program in performance improvement and instructional design. On the first day of my human performance technology class, I introduced myself to classmates and discovered that I was the first police officer to have participated in the program. A... More »

Getting ROI from Follow-Through: The Missing Link

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Richard Flanagan

A recent article, Using Action Plans for Measurement, Holly Burkett, April 2004 issue of ASTD Links, discussed using action plans to measure ROI and offered excellent tips on helping participants write meaningful objectives and action plans. But, as simplistic as it sou... More »

The Success Case Method, by Robert O. Brinkerhoff

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This article is part of Links Plus, a premium ASTD Subscription.
Barbara Smith

Finally! A simple, fast, and credible evaluation tool that we can use to tell what is working in a new initiative, what is not working, and how the initiative could be more successful. In The Success Case Method: Find Out Quickly Whats Working and Whats Not, Robert O. B... More »

Book Excerpt: In Action: Measuring Return on Investment, Volume 3

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This article is part of Links Plus, a premium ASTD Subscription.
Debra Wallace

Chapter: Partnering to Achieve Measurable Business Results in the New Economy Background First Union is the nations sixth largest bank holding company, and it serves more than 16 million customers. It has the third largest branch network and a footprint that spans from ... More »