October 02, 2011 - by Patricia Radakovich
Darlene Van Tiem, CPT, CPLP, is associate professor emeritus, performance improvement and instructional design, University of Michigan Dearborn, and is on the faculty of Capella University. She was formerly training director at AT&T Yellow Pages (Midwest) and... More »
March 26, 2011 - by William J. Rothwell
To assess competencies, learning and performance professionals, not just performance professionals, must work with a competency model that is measurable. A measurable competency model identifies the competencies of the position or job, as well as the behavioral indicato... More »
December 27, 2010 - by Cyndi Maxey
Are you tired of scrambling frantically on the hamster wheel of life? Maybe its time you learned how to manage your time so that you are in control of your own destiny. After all, life is about timehow you use it, whether it controls you, and whether you get what you wa... More »
July 27, 2010 - by Allison Deutch
One year ago I decided to make a career change. After working in reality television for eight years, I was ready for new challenges. A career in the entertainment industry became less appealing to me, and I wanted to do something differentand more meaningful. I joined A... More »
June 04, 2009 - by Jim Hornickel
Customer service is a commonly used phrase that, unfortunately, has come to mean almost nothing. At its heart, though, the phrase conveys the essentials of great interactions. Lets analyze it. Customer: most commonly defined as one who pays for goods or services. Servic... More »
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