October 02, 2011
Darlene Van Tiem, CPT, CPLP, is associate professor emeritus,
performance improvement and instructional design, University of
Michigan Dearborn, and is on the faculty of Capella University. She
was formerly training director at AT&T Yellow Pages (Midwest)
March 26, 2011
William J. Rothwell
To assess competencies, learning and performance professionals, not
just performance professionals, must work with a competency model
that is measurable. A measurable competency model identifies the
competencies of the position or job, as well as the behavioral
December 27, 2010
Are you tired of scrambling frantically on the hamster wheel of life? Maybe its time you learned how to manage your time so that you are in control of your own destiny. After all, life is about timehow you use it, whether it controls you, and whether you get what you wa...
July 27, 2010
One year ago I decided to make a career change. After working in
reality television for eight years, I was ready for new challenges.
A career in the entertainment industry became less appealing to me,
and I wanted to do something differentand more meaningful. I
June 04, 2009
Customer service is a commonly used phrase that, unfortunately,
has come to mean almost nothing. At its heart, though, the phrase
conveys the essentials of great interactions. Lets analyze it. Customer: most commonly defined as one who pays
for goods or services. Servic...
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