June 04, 2008 - by Ron Drew Stone
As we go about the business of identifying performance needs and designing, developing, and delivering training for clients, we focus on the learning requirements. After all, we are the sponsor of learning, and the champion, the steward, the expert in learning and train... More »
March 04, 2008 - by Holly Burkett
If you're a training professional seeking to show the contribution of learning and development to the business, the action-planning process is a proven transfer and measurement strategy to add to your toolkit. A call center implements an intensive customer service train... More »
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