June 04, 2009 - by Jim Hornickel
Customer service is a commonly used phrase that, unfortunately, has come to mean almost nothing. At its heart, though, the phrase conveys the essentials of great interactions. Lets analyze it. Customer: most commonly defined as one who pays for goods or services. Servic... More »
June 04, 2009 - by Terrence L. Gargiulo
Are you experiencing the fatigue of the mobile warrior? Its great to travel and work remotely, but sometimes it can wear you down. Even Superman needed a place where he could be himself and rechargehis Fortress of Solitude. Here are five of my favorite tips to keep your... More »
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