April 20, 2012 - by Bruce C. Aaron
This case study from Measuring ROI in Learning & Development (ASTD, 2012) is an evaluation of business impact and return on investment (ROI) for a knowledge management (KM) system within Global Consulting, Inc. The evaluation used a longitudinal design to measure im... More »
April 20, 2012 - by John Galto
Due to general business conditions, copier sales at Kannon have gone down 30 percent in the last year. As part of an overall expense-reduction strategy, sales management decided to reduce salesforce expenses. Upper management required a business impact study to evaluate... More »
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This
article is part of Links Plus, a premium ASTD Subscription.