Assessing Competencies Starts With a Measurable Competency Model

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William J. Rothwell

To assess competencies, learning and performance professionals, not just performance professionals, must work with a competency model that is measurable. A measurable competency model identifies the competencies of the position or job, as well as the behavioral indicato... More »

Nine Keys to Leading the Workforce of the Future

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Frances Hesselbein

My passionate belief has been, and is today, that leadership is a matter of how to be, not how to do. Yet it is what leaders donot what leaders arethat others see and judge. So what can a leader do? Define a clear vision that has its foundation in the organizations valu... More »

Teaching Not-for-Profits to Fish with HPI

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Patricia Radakovich

Human performance improvement (HPI) is a field that is generally applied in business. Most of the time, practitioners are external consultants, but there are some internal positions as well. Rarely do you see an HPI practitioner work for a not-for-profit, however, becau... More »

Managing Cross-Generational Meetings

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Robert W. Wendover

How many times have you sat in a meeting where the topic being addressed isnt all that interesting, and the person facilitating the discussion is struggling to keep everyone engaged? A few people are offering ideas and discussing the issue. Others are doing nonrelated p... More »

Change is Like a New Bathing Suit

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Jennifer Schmidt

People experience change in their personal and professional lives every day. Perhaps you must travel a new traffic route due to construction, or reschedule a meeting because your work priorities changed. With our years of experience in dealing with change, you'd think w... More »