Creating Inclusive Work Environments Through Experiential Learning

Premium Content
Judith H. Katz

In preparing for an educational event at a major client, we were struggling to find a way to mirror the workers own behavior to them so they could see their own culture. At the same time, we were introduced to Arthur Brown, president of Teaching & Training by Design... More »

Utilizing ROI to Forecast the Potential Impact of Human Performance Solutions

Premium Content
This article is part of Links Plus, a premium ASTD Subscription.
Cindy Thatcher

Purpose The purpose of this return-on-investment (ROI) study is to forecast the estimated potential benefits for human capital solutions as they relate to strategic company growth plans. Background MA Publishing* (fictitious name) is a subscription publishing company th... More »

Salvaging Customer Relationships Through Real-Time Learning

Premium Content
Priscilla Nelson

A corporate crisis of any kind puts a strain on customer relationships. Customers reactions range from providing a show of faith for the organization to having questions that need answering to deciding to end their relationship. Time is essential. Once a crisis strikes,... More »

The Cost of Bullies in the Workplace

Premium Content
This article is part of Links Plus, a premium ASTD Subscription.
LaShanda L. Blissett

Knowing that executives are concerned about productivity and cost savings is crucial for any performance improvement practitioner who might conduct analysis and discover workplace bullying is a root cause of performance problems within an organization. The term bullying... More »

Strategic Planning Primer

Premium Content
This article is part of Links Plus, a premium ASTD Subscription.
Philip Witmer

Consultants perform a unique service to organizations. In spite of being outsiders, or often because of it, consultants can provide an objective point of view and cost-effective expertise. This is never more evident than in strategic planning. Hiring a consultant is an ... More »