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Developing a Comprehensive Pipeline Strategy: More than Recruiting and Retention

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To keep up and stay ahead, companies are chasing after a talented, diverse workforce. While many organizations address this by more proactive hiring, mentoring, and development practices, few make it a comprehensive structure with critically connected pieces. Instead, e... More »

Developing A Service Culture: A Leader's Guide to Success

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We have all experienced what it feels like to have a memorable customer service moment. It's a moment when your expectations were not only met, but were absolutely blown away. You can make an emotional connection to a business or a brand because of that one experience. ... More »

Right Person, Right Role: How Do We Get There?

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This article is part of Links Plus, a premium ASTD Subscription.

You've heard the buzz: "Select for talent; right person, right role." But how do you do that? How do you transfer this concept into practical application? How do you uncover talents and strengths during the selection process and as part of a career-development program? ... More »

Strategies to Implement ROI and Evaluation in any Organization

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This article is part of Links Plus, a premium ASTD Subscription.

The challenge of implementing ROI and evaluation in a comprehensive and sustained way requires a range of responses, including capacity building, competence development, the adoption of new methods, and changes in processes and behaviors. For many practitioners to susta... More »

A Systems Approach to Measuring Leadership Development

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This article is part of Links Plus, a premium ASTD Subscription.

In the February 2006 issue of Chief Learning Officer, the American Management Association's Executive Vice President of U.S. Management Education noted, "Today's chief learning officers have a goal to provide relevant, effective, efficient, and measurable training." The... More »

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