Sticking to the Agreement Is Critical

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Beverly Scott

Because the agreement is the culmination of the contact phase, it is tempting to gloss over finalizing the agreement. This is especially true when consultant and client know each other and have worked together before. Nevertheless, many internal consultants who were int... More »

Consider Contribution Margin to Calculate Training’s Impact

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Carol Decker

A goal of successful business is to choose a course of action that will produce profitable results. In training departments, for example, directives to increase the bottom line can come as suggestions to eliminate certain programs, raise prices, reduce expenditures, or ... More »