October 14, 2006 - by Ryan D. Bricker
We have all experienced what it feels like to have a memorable customer service moment. It's a moment when your expectations were not only met, but were absolutely blown away. You can make an emotional connection to a business or a brand because of that one experience. ... More »
October 14, 2006 - by Skip Ward
The term Change Management brings in more than 10,000 hits on Amazon.com, an informational overload. But there is no need to feel overwhelmed. This short article will focus on lessons learned in managing change projects from the front lines of government, businesses, un... More »
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