The challenge of implementing ROI and evaluation in a comprehensive and sustained way requires a range of responses, including capacity building, competence development, the adoption of new methods, and changes in processes and behaviors. For many practitioners to susta... More »

Human Capital , Learning & Development , Senior Leaders & Executives

Change Management , Engagement , Europe , Human Performance Improvement , Measuring and Evaluating , Training and Development - General

Why isn't my team embracing our new sales process? Why isn't the manager using skills taught in our leadership development program to inspire people to achieve goals? Why don't customer service representatives demonstrate the right soft skills after attending our in-hou... More »

Human Capital , Learning & Development , Senior Leaders & Executives

Assessment , Business Impact , Human Performance Improvement , Training and Development - General

Until recently, there was limited understanding of the scope and detrimental impact of workplace violence. Traditionally, organizational leaders have held a not-in-my-back-yard mentality, thinking, "Our people aren't violent. That wouldn't happen here." From disgruntled... More »

Human Capital , Learning & Development , Senior Leaders & Executives

Training and Development - General , Trends , World Events

Coaching has become a key element in most leadership development initiatives. Once conceived of as training reserved for only a few individuals at the apex of the organization chart, it is available to a much broader segment of the leadership team. A growing body of emp... More »

Human Capital , Learning & Development , Senior Leaders & Executives

Business Impact , Coaching and Mentoring , Human Performance Improvement , Training and Development - General , Trends

Six Sigma and HPT are more similar than many realize. I've recently completed a Six Sigma project in Australia and have enjoyed the similarities throughout the entire process. What is Six Sigma? Six Sigma is a rigorous methodology that attempts to reduce variability and... More »

Human Capital , Learning & Development , Senior Leaders & Executives

Human Performance Improvement , Intermediate-level Content , Measuring and Evaluating , Training and Development - General