July 04, 2009 - by Lou Ann Hamblin
In 2003, I began a masters program in performance improvement and instructional design. On the first day of my human performance technology class, I introduced myself to classmates and discovered that I was the first police officer to have participated in the program. A... More »
February 16, 2005 - by W. Boyce Byerly, Ph.D.
An ROI effort measures a single, numerical business metric, such as sales revenue or customer satisfaction; considers its financial impact; and identifies potential improvements. However, with so many ROI theories and tools out there, selecting the best method to measur... More »
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