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Starting an Internal Mentoring Program? Ask Yourself These Questions First

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When I first began to climb the corporate ladder, friends and colleagues suggested that I find a mentor. I took their advice and asked my vice president at the time if there was anyone in our organization she would recommend. After a long pause, followed by incessant qu... More »

Puppets, Training, and Change

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Training and education using puppets is not a new concept. The ancients used puppets to explain natures behavior to large audiences. When people went to Egyptian temples to present gifts to the gods, they were alarmed when the stone arms of the gods moved and asked for ... More »

Getting to ROI through a Performance-Centered Framework

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As we go about the business of identifying performance needs and designing, developing, and delivering training for clients, we focus on the learning requirements. After all, we are the sponsor of learning, and the champion, the steward, the expert in learning and train... More »

The Questions That Keep Me Up at Night

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Terrence L. Gargiulo

Fill a room full with training and development professionals, mention the word design, and expect a heated discussion with views all over the map--from hardcore Skinner behaviorists trying to condition every response to designers who advocate creating structured chaos, ... More »

Avoiding Biased Questions For Training Needs Assessments

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Note: This article is reprinted with permission from Jossey Bass/Pfeiffer from the forthcoming book, The Trainers Portable Mentor of Training & Development. Asking the right questions is much more important than having the right answers! How can you ask questions th... More »

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