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Salvaging Customer Relationships Through Real-Time Learning

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Priscilla Nelson

A corporate crisis of any kind puts a strain on customer relationships. Customers reactions range from providing a show of faith for the organization to having questions that need answering to deciding to end their relationship. Time is essential. Once a crisis strikes,... More »

Reducing the Time to Develop One Hour of Instruction

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This article is part of Links Plus, a premium ASTD Subscription.

This discussion reviews elements of the study for "Time to Develop One Hour of Training," as well as the most common question asked based on the information shared in August 2009: Why are the numbers so high? More »

Success with E-Learning

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This article is part of Links Plus, a premium ASTD Subscription.
Lance Dublin

A2001 study by ASTD and Elliott Masie, E-Learning: If We Build It, Will They Come? explored this common myth. Contrary to many opinions, the study found that many people just didn't participate in the e-learning options offered in their organizations. The study also fou... More »

Leadership Development for the New Millennium

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This article is part of Links Plus, a premium ASTD Subscription.

Today's businesses face new challenges when developing leadership talents in this generation of wired, multitaskers. While the tenants of basic leadership development remains the same, we must address at least three new competencies, change, creativity, and global diver... More »