Recovery is making good on a mistake. No matter how hard you try, you, or the company you work for, can make an error. Think of a mistake as an opportunity to regain the customers loyalty. As you read in Step 2, customers who have a problem that gets resolved are actual... More »

Human Capital , Sales Enablement

Business Impact , Coaching and Mentoring , Human Performance Improvement , Leadership Development , Selling Skills , Social Learning

VALIC, a member company of SunAmerica Financial Group and market leader in group retirement savings plans achieved great results using a virtual classroom. It started as a necessity: The economic slowdown drove the need to develop new skills among leaders, while also de... More »

Learning & Development , Learning Technologies

Delivering Training , Designing Learning , E-Learning , Social Learning