January 26, 2011
Recovery is making good on a mistake. No matter how hard you try,
you, or the company you work for, can make an error. Think of a
mistake as an opportunity to regain the customers loyalty. As you
read in Step 2, customers who have a problem that gets resolved are
July 02, 2003
At its heart, strategic planning is a rational management tool for
setting organizational goals and deciding how to reach them.
Trouble is, once a strategic plan leaves the drawing board, its
implementation is often anything but rational. Why is that? Often, its because...
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