Keeping a results-based evaluation and return-on-investment process on track is one of biggest implementation challenges for evaluation professionals. In many ways, its equivalent to training for a marathon. You start small with manageable goals, stretch your muscles, c... More »

Learning & Development

Advanced Level Content , Assessment , Business Impact , Human Performance Improvement , Measuring and Evaluating

As we go about the business of identifying performance needs and designing, developing, and delivering training for clients, we focus on the learning requirements. After all, we are the sponsor of learning, and the champion, the steward, the expert in learning and train... More »

Human Capital , Learning & Development

Assessment , Business Impact , Delivering Training , Designing Learning , Human Performance Improvement , Measuring and Evaluating

Why isn't my team embracing our new sales process? Why isn't the manager using skills taught in our leadership development program to inspire people to achieve goals? Why don't customer service representatives demonstrate the right soft skills after attending our in-hou... More »

Human Capital , Learning & Development , Senior Leaders & Executives

Assessment , Business Impact , Human Performance Improvement , Training and Development - General

There's no doubt that the way we run our businesses has changed over the last many years. And so has the job of the workplace learning and performance professional. There was a time when management was satisfied with a post-training smile-sheet survey that gave a traine... More »

Learning & Development

Assessment , Business Impact , Designing Learning , Human Performance Improvement , Measuring and Evaluating

Chapter: Partnering to Achieve Measurable Business Results in the New Economy Background First Union is the nations sixth largest bank holding company, and it serves more than 16 million customers. It has the third largest branch network and a footprint that spans from ... More »

Sales Enablement , Senior Leaders & Executives

Assessment , Business Impact , Change Management , Coaching and Mentoring , Competencies , Designing Learning , Global Workforce Development , Human Performance Improvement , Innovation , Integrated Talent Management , Managing Organizational Knowledge