Recent economic indicators seem to suggest that the worst of the Great Recession is over. The forthcoming era of predicted slow growth, high unemployment, and relatively scarce capital has been characterized as the era of the New Normal by Bill Gross and Mohammed El-Ari... More »

Senior Leaders & Executives

Business Impact , Economy , Leadership Development , Trends

Recovery is making good on a mistake. No matter how hard you try, you, or the company you work for, can make an error. Think of a mistake as an opportunity to regain the customers loyalty. As you read in Step 2, customers who have a problem that gets resolved are actual... More »

Human Capital , Sales Enablement

Business Impact , Coaching and Mentoring , Human Performance Improvement , Leadership Development , Selling Skills , Social Learning

Purpose The purpose of this return-on-investment (ROI) study is to forecast the estimated potential benefits for human capital solutions as they relate to strategic company growth plans. Background MA Publishing* (fictitious name) is a subscription publishing company th... More »

Human Capital , Sales Enablement

Business Impact , Change Management , Economy , Engagement , Human Performance Improvement , Jobs , Measuring and Evaluating , Skills Gap

The term price specifically refers to the true cost and value to your customer. Value is what a customer gains from the experience of purchasing your product or servicea combination of a superior product provided by superior people, who create a place that is engaging a... More »

Global Human Resources Development , Human Capital , Sales Enablement

Business Impact , Economy , Measuring and Evaluating , Selling Skills

A corporate crisis of any kind puts a strain on customer relationships. Customers reactions range from providing a show of faith for the organization to having questions that need answering to deciding to end their relationship. Time is essential. Once a crisis strikes,... More »

Learning & Development , Learning Technologies

Business Impact , Change Management , Coaching and Mentoring , Engagement , Managing Organizational Knowledge , Mobile Learning