Web Conferencing 101: Learn the Platform

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Wayne Turmel

A discussion of all web presentation software would be impossible; more than 100 different packages are out there, with more added all the time. As if that werent daunting enough, most of them do version or feature upgrades at least once a year. Instead, lets focus on t... More »

Assessing Competencies Starts With a Measurable Competency Model

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William J. Rothwell

To assess competencies, learning and performance professionals, not just performance professionals, must work with a competency model that is measurable. A measurable competency model identifies the competencies of the position or job, as well as the behavioral indicato... More »

Draw Out the Best from Each Participant

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Brownell Landrum

In Latin educare to educate means to draw out. But it seems as if education and training are often more focused on a top-down teaching approach, where information is disseminated, than a true drawing-out process in which participants discover the learning through a proc... More »

Consider Contribution Margin to Calculate Training’s Impact

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Carol Decker

A goal of successful business is to choose a course of action that will produce profitable results. In training departments, for example, directives to increase the bottom line can come as suggestions to eliminate certain programs, raise prices, reduce expenditures, or ... More »

Building Rapport with Learners

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Robert W. Lucas

One point to remember when designing activities and planning your delivery strategy is that some learners might be uncomfortable being a focal point in your workshop. This could create challenges if you call upon them to role-play or ask them to share ideas and informat... More »