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Recover from Mistakes Gracefully

Premium Content
This article is part of Links Plus, a premium ASTD Subscription.
Maxine Kamin

Recovery is making good on a mistake. No matter how hard you try, you, or the company you work for, can make an error. Think of a mistake as an opportunity to regain the customers loyalty. As you read in Step 2, customers who have a problem that gets resolved are actual... More »

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