New Research Supports Manager-As-Coach

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Sewon Kim

Emerging research that supports the impact of managerial coaching behavior hints that the support for and popularity of workplace coaching is much more than a “flavor of the month” approach to managing and management development. In fact, newly conducted res... More »

Five Steps to Using Your Strengths More, Every Day

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Halelly Azulay

We should spend much greater portions of our limited time and energy resources on cultivating our strengths, because that is the only path to true flourishing. More »

Passion, Drive, and Commitment: An Interview with Lisa Toenniges

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Patricia Radakovich

Lisa Toenniges, CPT, is owner and CEO of Innovative Learning Group, a company that provides custom learning and performance support services to Fortune 1000 companies. A dynamic and respected leader, Toenniges has more than 20 years of experience in the performance impr... More »

Recover from Mistakes Gracefully

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Maxine Kamin

Recovery is making good on a mistake. No matter how hard you try, you, or the company you work for, can make an error. Think of a mistake as an opportunity to regain the customers loyalty. As you read in Step 2, customers who have a problem that gets resolved are actual... More »

Derailment: How Successful Leaders Avoid It

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William A. Gentry

It is no wonder that one of every two managers is ineffective. Many display behaviors in certain problem areas, including problems with interpersonal relationships, difficulty leading a team, difficulty changing or adapting, failure to meet business objectives, and too ... More »