The ASTD Competency Model is a major contribution to both our profession and the clients of our profession. This well-designed competency model helps us understand our own skills, knowledge, and abilities and challenge us to practice them in order to add value to our st... More »

Career Development

Competencies , Human Performance Improvement , Managing the Learning Function , Training and Development - General

Wells Fargo's 12 national call centers are a critical component of its business model. Its 3,000 customer service agents provide assistance to the company's clientele 24-hours a day. Although this company puts approximately 2,000 service agents per year through new hire... More »

Human Capital , Learning & Development , Learning Technologies

Competencies , Designing Learning , Human Performance Improvement , Managing the Learning Function , Training and Development - General