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Action Assessment: How to Have the Right Conversation

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Organizational learning demands conversation, especially when the stakes are large and strategic. However, people often do not adequately deal with the most important questions, such as: What steps can I take to ensure that my conversation is the right conversation? How... More »

Learning Action Matrix Aids Organizational Learning

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My friend makes guitars using a saw, glue, sandpaper, and molds. Do I know how to use these tools? Yes. Could I build a guitar? No way! Why? Because it's not enough to know how to use the tools. What my friend has that I do not, is a theory of practicean approach that t... More »

Building the Learning Organization by Michael Marquardt

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Go to Amazon.com, search on learning organization, and you will get nearly 2,000 hits. Theres no shortage of books on how to achieve organizational learning. Each author espouses his or her view, and students of organizational learning must put the various, and often-di... More »

A Leadership Scorecard: Nextel’s Model

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Lynn Schmidt

Leadership development is once again at the forefront as a critical business issue. The aging of the U.S. population and the knowledge voids left by early retirements are just some of the workforce factors that cause organizations to proactively anticipate leadership ne... More »

What’s the Story? Why Stories Are Critical to Strategic Planning

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When I worked for GTE in the early 90s, every year the division chief executive would stand before the assembled employees to give his annual talk on how business was going. We would sit and listen dutifully as he reeled off the numbers. Ill never forget when a colleagu... More »