No Partnership Equals No Performance Improvement

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Joe Willmore

Partnering subsumes contracting or project alignment phases of work because it involves setting client expectations and defining the scope of work. Partnering also includes other elements of the consulting process that involve building relationships. The reality of much... More »

Case Study: Blended Learning at Wells Fargo: How ASTD Excellence In Practice award winner earned its seat at the top.

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ASTD Staff

Wells Fargo's 12 national call centers are a critical component of its business model. Its 3,000 customer service agents provide assistance to the company's clientele 24-hours a day. Although this company puts approximately 2,000 service agents per year through new hire... More »

Incorporating CPT Standards and the HPT Model

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Ramona Lawrence

While working as an in-house training developer, instructor, and performance consultant for one of the leading automotive companies, I was asked to provide refresher training courses on current business processes as well as training for several newly engineered business... More »

A Leadership Scorecard: Nextel’s Model

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This article is part of Links Plus, a premium ASTD Subscription.
Lynn Schmidt

Leadership development is once again at the forefront as a critical business issue. The aging of the U.S. population and the knowledge voids left by early retirements are just some of the workforce factors that cause organizations to proactively anticipate leadership ne... More »

White Paper: ROI in the Public Sector

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This article is part of Links Plus, a premium ASTD Subscription.

Public sector organizations have been aware of cost-benefit analysis (CBA) for centuries. CBA was originally developed to assess the feasibility of large public projects, first in France in the 1600s, then in the United States in the early 1900s. Public sector organizat... More »