Partnering subsumes contracting or project alignment phases of work because it involves setting client expectations and defining the scope of work. Partnering also includes other elements of the consulting process that involve building relationships. The reality of much... More »

Human Capital , Learning & Development

Business Impact , Human Performance Improvement , Managing Organizational Knowledge , Training and Development - General

Wells Fargo's 12 national call centers are a critical component of its business model. Its 3,000 customer service agents provide assistance to the company's clientele 24-hours a day. Although this company puts approximately 2,000 service agents per year through new hire... More »

Human Capital , Learning & Development , Learning Technologies

Competencies , Designing Learning , Human Performance Improvement , Managing the Learning Function , Training and Development - General

While working as an in-house training developer, instructor, and performance consultant for one of the leading automotive companies, I was asked to provide refresher training courses on current business processes as well as training for several newly engineered business... More »

Human Capital

Business Impact , Human Performance Improvement , Managing Organizational Knowledge , Training and Development - General

Leadership development is once again at the forefront as a critical business issue. The aging of the U.S. population and the knowledge voids left by early retirements are just some of the workforce factors that cause organizations to proactively anticipate leadership ne... More »

Career Development , Human Capital , Learning & Development , Workforce Development

Career Development , Human Performance Improvement , Intermediate-level Content , Leadership Development , Management Development , Measuring and Evaluating , North America , Training and Development - General

Public sector organizations have been aware of cost-benefit analysis (CBA) for centuries. CBA was originally developed to assess the feasibility of large public projects, first in France in the 1600s, then in the United States in the early 1900s. Public sector organizat... More »

Global Human Resources Development , Human Capital , Learning & Development

Beginner Level Content , Designing Learning , Human Performance Improvement , Measuring and Evaluating , Training and Development - General