Recovery means making good on a mistake. No matter how hard you try, youor the company you work forcan make an error. Think of a mistake as an opportunity to regain your customers loyalty. In fact, customers who have a problem that gets resolved are actually more loyal ... More »

Sales Enablement

Global Workforce Development , Human Performance Improvement , Selling Skills

Lisa Toenniges, CPT, is owner and CEO of Innovative Learning Group, a company that provides custom learning and performance support services to Fortune 1000 companies. A dynamic and respected leader, Toenniges has more than 20 years of experience in the performance impr... More »

Career Development , Senior Leaders & Executives

Coaching and Mentoring , Human Performance Improvement , Managing the Learning Function , Trends