Leadership is different from management. Management is a matter of monitoring, analyzing, and directing performance. Leadership is a matter of modeling, inspiring, and reinforcing it. This is the critical difference; management controls performance; leadership creates i... More »

Senior Leaders & Executives

Beginner Level Content , Human Performance Improvement , Leadership Development

Robert K. Greenleaf, director of management research for AT&T in the first half of the 20th century, was the first to write about servant-leadership in the workplace. He said: It begins with the natural feeling that one wants to serve, to serve first. Then conscious... More »

Senior Leaders & Executives , Workforce Development

Human Performance Improvement , Leadership Development , Management Development

In 1911, Frederick Winslow Taylor proposed a new and radically different approach to management known as scientific management (The Principles of Scientific Management, Dover Publications, 1998; first published by Harper & Brothers, NY, 1911). Taylors work was an at... More »

Global Human Resources Development , Human Capital , Senior Leaders & Executives , Workforce Development

Global Workforce Development , Human Performance Improvement , Leadership Development , Management Development

Ethics is a hot topic these days given the high visibility scandals at companies such as Enron and WorldCom. In Everyday Ethics: Putting Values into Action, Michael Rion has written a book that describes the concrete actions and activities that help create an ethical or... More »

Career Development , Senior Leaders & Executives , Workforce Development

Career Development , Coaching and Mentoring , Human Performance Improvement , Intermediate-level Content , Management Development

The National City Institutes Early Success program is an innovative approach to the standard orientation program, providing entry-level employees with best-in-class preparation for becoming a successful team member. Development is also provided to two other important au... More »

Global Human Resources Development , Learning & Development

Curriculum Alignment , Engagement , Human Performance Improvement , Measuring and Evaluating , Training and Development - General