Winter 2012: Table of Contents

Forum: Government Embraces New Social Media Tools

Social Media Matures into Viable, Valuable Communications Tool
by Andrew Krzmarzick

Three Trends Affect Social Media Adoption in Your Agency
by Jeanne C. Meister

Designing a Social Media Strategy to Fulfill Your Agency's Mission
by Ines Mergel

Virtual Worlds and Social Media Drive Results and Training
by Samantha Wasserman

The Past, Present, and Future of Social Media at USGS
by Scott Horvath

How FEMA Drove 23,000 People to Join its Online Community
by Joseph Porcelli

Science Radio App Brings On-Demand Programming Worldwide
by Laurie Modena Howell

HowTo.gov Provides Government Tools to Engage Citizens Online
by Andrea Sigritz

Making Social Media Content as Accessible as Possible
by Scott Horvath

Successfully Managing Federal Rightsizing Initiatives

by Tim E. Winchell Sr.

As federal managers face an austere funding climate, headquarters-mandated restructuring initiatives are inevitable. Field managers can best advance their proposals by providing data-driven analyses.

The Benefit Is Mutuals: New Delivery Models

by Tim Cooper and Matthew Robinson

Public managers around the world are exploring more personalized, proactive, entrepreneurial, and productive models of service delivery. They should study developments in the United Kingdom with interest.

Challenges and Opportunities for 2nd Obama Administration

by John M. Palguta and Robert Shea

Chief human capital officers (CHCOs) see tough times ahead for federal workers, but are optimistic they can be overcome by changing workforce structure, management, and culture.

Connecting the Dots Among People, Budgets, and Missions

by Raymond Marbury and Roger Mayer

Succession planning is an investment in leadership training, and must begin in lower levels of the workforce. Leaders must prepare for succession to harness workforce costs and national security.

What Can Managers Do to Mitigate Violent Employee Behaviors?

by Doug Nierle

Managers must take workplace violence issues seriously, even if it has not become physical. Understanding who takes part in these altercations can shape mitigating strategies.

Investing in People Supports Veterans Affairs' Mission

by Tony Bingham and Pat Galagan

People are the organization's most important asset. Training and developing them, therefore, is critical to the functioning of the organization. It's that simple.

PEOPLE //

Understanding the Path Forward in Federal Human Capital

by Jon Desenberg

Efforts to refine the government's pay and promotion system have floundered. How can we develop and bring a new model to the majority of government employees?

BUDGETS //

America's Storied History Is a Compelling Budget Story

by Shelly McAllister

America's story is a budget story, the ongoing struggle to allocate limited resources between worthy and competing demands, all balanced against the ability to generate and collect revenue.

TECHNOLOGY //

Mobile Technology Forces Study of Bring Your Own Device

by Pat Fiorenza

Agencies have been tasked to provide employees with the ability to work where, how, and when they desire. Emerging technology that connects people to resources can transform the workplace.

LEARNING //

Feds Lead the Way in Making Training Evaluations More Effective

by James D. Kirkpatrick and Wendy K. Kirkpatrick

U.S. government agencies are taking heed to the recommendations outlined in a 2009 ASTD report, The Value of Evaluation.

EDITORIAL PERSPECTIVE //

Technology and People Are the Lifeblood of Government

By Paula Ketter

COMMENTARY //

How Titleless Leaders Use Conflict to Get Workplace Results

by Nan S. Russell

Leadership is not determined by rank, responsibilities, or position. Knowing how to build influence and lead others, no matter what your role, is now a workplace necessity.

BOOK REVIEW //

Develop a Habit of Inspiration to Unleash Innovative Approach

Reviewed by Kitty Wooley

EXCHANGE //

Teleworking Thrives at U.S. Patent and Trademark Office

by Paula Ketter

An Interview with Danette R. Campbell