Fall 2014
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The Public Manager

What Managers Can Learn From Team Sports

It's more than teamwork. To keep workers performing and engaged, managers must emphasize responsibility, behavior, feedback, measurable goals, and results.

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Performance
Imagine that you work in a manufacturing facility where your job is to prepare Persian vases for packaging. The vases come down a conveyor belt in groups of 10, each vase in a box, standing upright. Your job is to lay the boxes on their sides before they go on to be automatically shrink-wrapped and placed on pallets for shipping.

The va

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