Pick a government agency, any government agency, poised to implement a change. Big or small, any change will require people to change the way they are working—click a different icon, use a new email system, follow a different process, or shift to "hoteling" to find a desk for the day. Now imagine the team responsible for this change: a project manager, subject matter expert, consultant, or maybe even a communication specialist.
Members of the project team must focus on discrete t
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