Consider how the world has changed in the last twenty-five to thirty
years, since the work of the Grace Commission, the launching of
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the Reform 88 initiative in the Reagan administration, and the first
issues of this journal (then called The Bureaucrat). The first microcomputers
were just being introduced, and personal computers were mostly the realm
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of hobbyists. People came to work at a central office; a major role of the U.S.
General Services Administration (GSA) was to manage or build
