A New Generation of Change Solutions for Public Bureaucracies

Americans today are facing a crisis in confidenceif not in fact

in the way many of our government institutions function and

perform. Skepticism abounds about the effectiveness of federal,

state, and local governmental organizations in, for example,

conducting war, securing our borders, providing emergency services, and

educating our children in inner cities.

This crisis in confidence is not restricted to the general public in opinion

polls or at the voting booths.Dedicated public servant