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Distasteful Duties: Maintaining Order and Discipline

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T. E. Winchell

Public-sector managers find addressing subordinates inappropriate conduct or poor performance to be among their most distasteful duties. They have a greater administrative burden than is typical of their private-sector counter-parts for two reasons: the public-secto... More »

Social Security Administration 2011 Deming Award Winner

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Ilyse Veron

Faced with a rapidly expanding workload to review the nations disability claims, staff turnover, and a technology transition, the Social Security Administrations Office of Appellate Operations (OAO) had to make big changes in it... More »

Charting Clearer Pathways Into Public Service

Lynnie Martin

Young government leaders and former interns suggest ways managers can recruit, develop, and retain young talent in federal agencies without breaking the budget. Until recently, the Federal Career Intern Program (FCIP) was the largest federal program develo... More »