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Shared Services and the Cloud: Seize the Opportunity

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John Marshall

The federal government has been gradually adopting shared service business models for administrative services for nearly 30 years. Today, the buzz is all about the cloud and its potential to transform shared services as we know ... More »

Whos Afraid of Central Park? Modeling Collaborative Governance

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Frank Weil

New Yorks Central Park hit bottom in the late 1970s. Graffiti marred nearly every man-made surface. Litter blew across desiccated lawns. The city government, burdened by burgeoning costs and dwindling resources, had no plausible... More »

Media Relations and Effective Evacuations of Gulf Coast Communities

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Joseph Reed

Local emergency management organizations (LEMOs) provide a wide variety of services to their communitiesmany of which are relatively unknown to the people they serve. The unheralded nature of LEMOs work can have a significant ne... More »

Declaring Catastrophies: Hurricane Katrina and the 2010 Gulf Oil Spill

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Richard Sylves

Both Hurricane Katrina in 2005 and the British Petroleum (BP) oil spill in 2010 impelled Americans to demand that the president take extraordinary and vigorous actions. Both disasters also have major implications for Americas pu... More »

Achieving Community Preparedness Post-Katrina

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Christine Gibbs Springer

Improving disaster response capabilities within this country requires better coordination not only within the U.S. Department of Homeland Security (DHS), but also across the federal government, within state and local governments... More »