The shared services revolution began in the late 1980s with the adoption of commercial off-the-shelf (COTS) enterprise resource planning (ERP) software packages by leading commercial enterprises. These highly standardized and sc... More »

Government , Senior Leaders & Executives

Business Impact , Change Management , Economy , Innovation , Intermediate-level Content , Trends , World Events

Government agencies often provide essential services that no one else provides. Therefore, the managers who run those agencies need a tool to manage for results, and citizen consumers of those services need one to gauge their ... More »

Government , Senior Leaders & Executives

Business Impact , Change Management , Economy , Intermediate-level Content

The federal government is suffering from a serious leadership deficit, and that deficit has only grown in recent years given the challenges facing the United States. Thats the major headline to emerge from a recent report publis... More »

Government , Senior Leaders & Executives , Workforce Development

Career Development , Career Planning , Coaching and Mentoring , Human Performance Improvement , Intermediate-level Content , Leadership Development , Management Development , North America