The federal government has been gradually adopting shared service business models for administrative services for nearly 30 years. Today, the buzz is all about the cloud and its potential to transform shared services as we know ... More »

Government

Advanced Level Content , Business Impact , Change Management , Economy , Innovation , Trends

The shared services revolution began in the late 1980s with the adoption of commercial off-the-shelf (COTS) enterprise resource planning (ERP) software packages by leading commercial enterprises. These highly standardized and sc... More »

Government , Senior Leaders & Executives

Business Impact , Change Management , Economy , Innovation , Intermediate-level Content , Trends , World Events

On Christmas Day 2009, Umar Farouk Abdulmutallab boarded Northwest Flight 253 with explosives inside his shorts. Fortunately, he was unable to get his makeshift detonator to function. The U.S. Department of Homeland Security (DH... More »

Government

Change Management , Innovation , Skills Gap , Trends