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Dont Overlook Frontline Supervisors

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Howard Risher

For the past decade or so, new technology and systems have been prominent in performance improvement initiatives. Scorecards and performance measurement have been promoted as an answer for performance problems. Over this period,... More »

Collaborative Intelligence

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Russ Linden

Are your agency leaders talking about collaboration now more than five or six years ago? Are you seeing considerably more collaboration in your agency today? When I pose these questions to managers, 80 to 90 pe... More »

Telework Tango: Take Two, From the Top

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Steve OKeeffe

At my college, ballroom dancing was the largest club on campus. But ask as I might, I could never find a single student whod admit even a passing interest in the rumba. Lets cha-cha forward some 20 years: Government managers who... More »