March 15, 2011 - by J. Christopher Mihm
Strategic Public Management: Best Practices from Government and Nonprofit Organizations Howard R. Balanoff and Warren Master, editors (Management concepts, 2010) The two important virtues of Strategic Public Management: Best Practices from Governme... More »
July 06, 2010 - by Howard Risher
For the past decade or so, new technology and systems have been prominent in performance improvement initiatives. Scorecards and performance measurement have been promoted as an answer for performance problems. Over this period,... More »
July 06, 2010 - by Frank Weil, John Donahue, Richard Zeckhauser
New Yorks Central Park hit bottom in the late 1970s. Graffiti marred nearly every man-made surface. Litter blew across desiccated lawns. The city government, burdened by burgeoning costs and dwindling resources, had no plausible... More »
April 21, 2010 - by John Marshall
The shared services revolution began in the late 1980s with the adoption of commercial off-the-shelf (COTS) enterprise resource planning (ERP) software packages by leading commercial enterprises. These highly standardized and sc... More »
April 18, 2010 - by Thad Juszczak
Government agencies often provide essential services that no one else provides. Therefore, the managers who run those agencies need a tool to manage for results, and citizen consumers of those services need one to gauge their ... More »
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