March 15, 2013 - by Ines Mergel
Social media applications have become acceptable communication and interaction channels in the public sector. Driven by online behavior of citizens, available social networking platforms, and the governments' need to become more participatory, transparent, and collabora... More »
March 15, 2013 - by Andrea Sigritz
Social media in government is here to stay. The team in the General Services Administration's (GSA) Office of Citizen Services and Innovative Technologies (OCSIT) knows this well. This is the team that provides agencies with best practices, training, and shared tools an... More »
December 24, 2012 - by Mark Bashrum
It is easy to focus on the quality of training rather than the impact of the learning. To prove value, shift thinking from a quality mindset to an impact and results mindset. More »
December 24, 2012 - by Stephen Condrey, Rex Facer II, Jared Llorens
The federal workforce faces a number of critical challenges that must be addressed to fulfill the increasingly complex demands placed upon federal agencies. For example, the looming retirement bubble will require the replacement of a significant portion of the federal w... More »
December 24, 2012 - by Anna Maria Rouhana
Mandated training is often worn and ineffective. A prescriptive method can boost effectiveness, help with knowledge transfer, and standardize the approach without being boring. More »
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