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The In-Service Zone

Anna Maria Rouhana

Mandated training is often worn and ineffective. A prescriptive method can boost effectiveness, help with knowledge transfer, and standardize the approach without being boring. More »

Collaborative Intelligence

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Russ Linden

Are your agency leaders talking about collaboration now more than five or six years ago? Are you seeing considerably more collaboration in your agency today? When I pose these questions to managers, 80 to 90 pe... More »

Workforce Assessments: Fears and Facts

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Shelley Kirkpatrick

Assessments are more important than ever in the current government climate, which emphasizes accountability, transparency, and performance improvement. By providing actionable information that is needed to make wise and informed... More »

Image of Public Service: Working Together for America

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Craig Pettibone

The Coalition for Effective Change (CEC), which is made up of 34 organizations with a combined membership of more than 600,000, celebrated its 15th anniversary on June 22, 2009. The CEC came together in 1993 to provide a voice f... More »