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Search The Public Manager archive

Patent Office Honored as Best Place to Work

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Danette Campbell

In December 2012, the U. S. Patent and Trademark Office (USPTO) was named one of the federal government's Best Places to Work by the not-for-profit Partnership for Public Service (PPS). The partnership ranked the USPTO number five out of 292 federal agency subcomponen... More »

Teleworking Thrives at U.S. Patent and Trademark Office

Paula Ketter

Telework programs at the Alexandria, Virginia, agency improved employee productivity and employee satisfaction while maintaining high levels of customer service and employee performance. When the Telework Enhancement Act of 2010 was signed into law on December 9, 2010,... More »

The In-Service Zone

Mandated training is often worn and ineffective. A prescriptive method can boost effectiveness, help with knowledge transfer, and standardize the approach without being boring. More »

Employee Recognition Programs Critical to Workplace Culture

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Celebrating employee success helps an organization create the infrastructure necessary to ensure great customer experiences for both internal customers (employees) and external customers. More »

Collaborative Intelligence

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Are your agency leaders talking about collaboration now more than five or six years ago? Are you seeing considerably more collaboration in your agency today? When I pose these questions to managers, 80 to 90 pe... More »