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Dont Overlook Frontline Supervisors

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Howard Risher

For the past decade or so, new technology and systems have been prominent in performance improvement initiatives. Scorecards and performance measurement have been promoted as an answer for performance problems. Over this period,... More »

Enhancing the Knowledge Management Capabilities of Federal Agencies

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Jack Malgeri

Institutional knowledge is the shared and applied knowledge of procedures, rules, traditions, values, history, and performances that exist among members of an organization. Knowledge management is broadly defined as any process ... More »