April 21, 2010
The shared services revolution began in the late 1980s with the
adoption of commercial off-the-shelf (COTS) enterprise resource
planning (ERP) software packages by leading commercial enterprises.
These highly standardized and sc...
January 15, 2010
Are your agency leaders talking about collaboration now more than
five or six years ago? Are you seeing considerably more
collaboration in your agency today?
When I pose these questions to managers, 80 to 90 pe...
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