Social media applications have become acceptable communication and interaction channels in the public sector. Driven by online behavior of citizens, available social networking platforms, and the governments' need to become more participatory, transparent, and collabora... More »

Government , Learning & Development , Learning Technologies

E-Learning , Engagement , Communication , Designing Learning , Training and Development - General , Social Learning

Social media in government is here to stay. The team in the General Services Administration's (GSA) Office of Citizen Services and Innovative Technologies (OCSIT) knows this well. This is the team that provides agencies with best practices, training, and shared tools an... More »

Government , Learning Technologies , Learning & Development

Communication , Delivering Training , Designing Learning , E-Learning , Informal Learning , Mobile Learning , Social Learning , Training and Development - General

If the 2005 aftermath of Hurricane Katrina did not convince us, then surely the rollout of Medicare Part D the following year provided graphic proof that the implementation of new programs requires the coordination and cooperati... More »

Government , Learning & Development

Beginner Level Content , Designing Learning , Informal Learning , Social Learning , Training and Development - General

From fighting terrorism abroad to managing the economic recovery here at home, the U.S. government has taken on more new roles and responsibilities in recent years than ever before in its history. Thats translating into expanded... More »

Government , Learning & Development , Learning Technologies , Workforce Development

Assessment , Designing Learning , Engagement , Leadership Development , Management Development , Measuring and Evaluating , Social Learning , Innovation