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Managing Information in the Age of Digital Chaos

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Retrieval of documents and information is critical to knowledge transfer, training, and talent management. Without information governance policies, agencies are exposed to legal, financial, and organizational risks. The explosion of big data has changed the way federal... More »

Effective Engagement Strategies for an Increasingly Dispersed Workforce

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Technological advances have made it easier for employees to work anytime, anywhere—making "work" something you do, rather than a place you go. Yet government managers still face challenges. Federal law requires agencies to permit telework "to the maximum extent p... More »

The Problem With Assumption and the Power of Inquiry

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Sometimes assumptions are helpful, but often they can prove unproductive—or even damaging. By acting on our assumptions as if they were true, we've constructed a reality that does not reflect what's happening in the moment. We all make assumptions. That's not a b... More »

Now Is the Time to Improve Federal Employee Engagement

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As the nation's largest and most diversified employer, the federal government must construct—and sustain—effective approaches to deal with agency-specific employee engagement. The past year was a difficult one for the federal government. Federal employees e... More »

Leadership and Communication in the Field: From Policy to Practice

Initiatives that are developed or regulated by Veterans Affairs (VA) central office policy must be implemented throughout field operations. To overcome the challenge, NFS uses a unique governance model—joining both business acumen and clinical expertise—to l... More »