Institutional knowledge is the shared and applied knowledge of procedures, rules, traditions, values, history, and performances that exist among members of an organization. Knowledge management is broadly defined as any process ... More »

Government , Human Capital , Learning & Development , Workforce Development

Career Development , Career Planning , Human Performance Improvement , Intermediate-level Content , Management Development , Managing Organizational Knowledge , Training and Development - General

During my morning stops at Starbucks to buy a latte, Ive observed how this company launches new products, flavors, and drinks with cohesion. New drinks are not launched in isolation; staff members are quick to recommend the late... More »

Government , Learning & Development

Delivering Training , Designing Learning , Intermediate-level Content , Skills Gap , Training and Development - General

Are your agency leaders talking about collaboration now more than five or six years ago? Are you seeing considerably more collaboration in your agency today? When I pose these questions to managers, 80 to 90 pe... More »

Government , Learning & Development , Senior Leaders & Executives

Change Management , Engagement , Human Performance Improvement , Intermediate-level Content , Managing Organizational Knowledge