July 06, 2010
The federal government has been gradually adopting shared service
business models for administrative services for nearly 30 years.
Today, the buzz is all about the cloud and its potential to
transform shared services as we know ...
April 07, 2010
In his inaugural address, President Obama laid out a significant
challenge to the managers of the federal government and the public
and private sector partners that support government programs:
The question we ...
April 06, 2010
Labor costs (salary and benefit costs) for federal civilian
employees often constitute a substantial portion of an agencys
budget, typically exceeding 50 percent of its total budget. Even
for those agencies that have considerabl...
January 15, 2010
What can managers do to create a healthy and
productive organization? Building a family-like environmenta
sense of communityis an approach that deserves serious
consideration for those who want to elevate the quality of their
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