Climbing to Higher Ground

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Eight call center supervisors take it to the ropes to conquer their poor communication and disunity. More »

Unformal, the New Normal?

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Pat Galagan

As the incoming tide of informal learning advances on the tiny beach blanket of formal learning and seems likely to engulf it, learning professionals are raising many questions, including the most basic: what is informal learning anyway, and how does it fit into a big p... More »

The Four Levels Are Still Relevant

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Can you believe that my four articles on reaction, learning, behavior, and results were printed in T+D more than 50 years ago? Immediately, they began to get the attention of workplace trainers. Some called them the "four levels" while others named them the "Kirkpatrick... More »

Creative Leadership for the Win

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The recession and the state of business these days has left many organizations in transition, but what exactly are CEOs, especially successful ones, planning strategically in future terms? While 60 percent of leaders are currently experiencing a high to very high level ... More »

Heroes and Sidekicks: Ensuring Proper Followership

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Bruno Neal

I can still remember 10 years ago when some of my friends and co-workers in the learning and development departments "realized" that proper leadership was the solution for almost everything wrong happening in the company. It seemed to me that we were looking for an easy... More »