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Aligning Perspectives on Performance

Premium Content

Managers and their direct reports may get along swimmingly, but chances are they disagree on an issue that directly affects both of them: the employee's performance rating. According to a Novations report called "Closing the Gap," managers rate their direct reports as s... More »

Do You Have a “So What” Mindset?

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I am reluctant to admit this, but I learned about the importance of the "so what" mindset the hard way: A client made me realize I needed help. After years of training salespeople as a professional speaker and facilitator, I felt extremely confident that I was at the to... More »

Engage, Empower, Build Loyalty

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Paula Ketter

If there is one thing that this tough economy has taught us, it's the importance of paying attention to employees and customers. The only way to truly drive business results and customer satisfaction is through engaged employees. Just ask Lowe's. "True business success ... More »

Francine Ward

An interview with Francine Ward, Founder and Director, Esteemable Acts Institute. Through the self-founded Esteemable Acts Institute, Ward helps clients build self-esteem through positive action. More »

Learning to Behave for Better Performance

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The following story was described by Sylvia Lafair, president of CEO Inc., and author of Don't Bring It to Work. More »

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